crikex Privacy Policy

1. Introduction

crikex ("we", "us", "our", "the Platform") is committed to protecting the personal data of every player who accesses the crikex platform at https://crikex.today. This Privacy Policy ("Policy") describes, in plain and transparent language, how crikex collects, uses, stores, shares, and safeguards the personal information of players located in Bangladesh and elsewhere.

This Policy applies to all personal data processed through your use of the crikex website, mobile experience, live casino, sports betting markets, slot games, payment services, promotional tools, customer support channels, and any other features forming part of the crikex platform. It should be read alongside our Terms & Conditions, which govern your overall use of the platform.

By registering an account on crikex, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not register or continue to use the platform.

2. Data Controller

For the purposes of applicable data protection law, the data controller responsible for the personal data collected through the crikex platform is the crikex operating entity. For any data-related enquiries, including requests to exercise your rights under this Policy, you may contact us at any time via the channels listed in Section 14 of this document.

crikex takes its responsibilities as a data controller seriously. We have implemented internal data governance procedures, staff training requirements, and technical security measures to ensure that personal data is handled lawfully, fairly, and transparently at every stage of processing.

3. Data We Collect

The categories of personal data that crikex may collect from you, depending on how you use the platform, are set out in the table below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is treated with the highest level of confidentiality.

4. How We Collect Your Data

crikex collects personal data through the following channels and mechanisms:

4.1 Directly From You

The majority of your personal data is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or update your account settings. The accuracy of this information is your responsibility, as described in our Terms & Conditions.

4.2 Automatically Through Platform Use

When you access the crikex platform, our servers automatically record certain technical and usage data, including your IP address, device identifiers, browser configuration, pages visited, and the sequence and duration of your gaming sessions. This data is collected using server logs, session tokens, and first-party analytics tools.

4.3 Cookies and Similar Technologies

crikex uses cookies and similar tracking technologies (such as local storage and session storage) to maintain your login session, remember your preferences, detect suspicious activity, and understand aggregate usage patterns. See Section 10 for full details of our cookie practices.

4.4 Third-Party Payment Providers

When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, the relevant payment provider may share transaction confirmation data with crikex to facilitate the crediting or debiting of your account. We do not receive your full mobile banking PIN or password through this process.

4.5 Identity Verification Partners

crikex may engage licensed third-party identity verification services to assist with KYC checks. These partners may access the documents you submit and return a verification result to crikex. The documents themselves are retained in accordance with the retention schedule in Section 8.

5. How We Use Your Data

crikex processes personal data only for specific, defined purposes. The principal purposes for which we use your data are as follows:

• Account Management: To create, verify, maintain, and close your crikex account, and to authenticate your identity when you log in.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate BDT transaction records for your account.
• KYC and Age Verification: To verify that you are aged 18 or above and that the identity and payment information you have provided is accurate and consistent.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other forms of unauthorised or abusive platform use.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, to apply player-requested self-exclusion and deposit limits, and to comply with our responsible gaming obligations.
• Customer Support: To handle your enquiries, complaints, and disputes, and to maintain records of our communications with you for quality assurance and compliance purposes.
• Marketing and Promotions: Where you have opted in, to send you information about crikex bonuses, tournaments, seasonal promotions (such as Eid, Pohela Boishakh, and BPL season offers), and VIP programme updates. You may opt out at any time by contacting support.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, test new features, and improve the overall player experience on crikex.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.

6. Legal Basis for Processing

crikex relies on the following legal bases to process your personal data, depending on the specific processing activity involved:

• Contract Performance: Processing necessary to perform our obligations under the Terms & Conditions you have agreed to — including account management, payment processing, and game settlement.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided those interests are not overridden by your rights and interests.
• Legal Obligation: Processing required to comply with applicable laws, court orders, or lawful requests from competent authorities, including KYC and anti-money laundering obligations.
• Consent: Processing based on your freely given, specific, and informed consent — most notably for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

crikex does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited and controlled circumstances:

7.1 Game and Technology Providers

To deliver live casino games, slots, and sports betting features, crikex shares minimum necessary data (such as a player session token and account tier) with licensed game studio partners including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These partners are contractually required to use such data only for the purpose of delivering the game service and may not use it for their own marketing or share it further.

7.2 Payment Processors

To process BDT deposits and withdrawals, crikex shares transactional data with mobile financial service providers including bKash, Nagad, Rocket, and Upay. Data shared is limited to what is strictly required to complete the transaction and verify its legitimacy.

7.3 Identity Verification Partners

To fulfil KYC obligations, crikex may share identity documents and personal details with licensed identity verification service providers. These providers process data under strict contractual and confidentiality obligations.

7.4 Fraud Prevention and Security Services

crikex may share technical data (such as IP addresses and device fingerprints) with fraud detection and cybersecurity partners to identify and block suspicious activity on the platform.

7.5 Legal and Regulatory Disclosure

crikex may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of crikex, our players, or the public.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, player personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the terms under which your data is processed.

8. Data Retention

crikex retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are as follows:

• Active account data (identity, contact, financial): Retained for the duration of your account and for a minimum period of five (5) years after account closure, in line with standard anti-money laundering record-keeping requirements.
• KYC documents (copies of ID, proof of address): Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of five (5) years from the date of each transaction.
• Support communications (chat logs, emails): Retained for three (3) years from the date of the interaction.
• Technical and usage data (IP logs, session data): Retained for twelve (12) months from the date of collection, unless a longer period is required for an active security investigation.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we can honour opt-out requests.

When data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

9. Data Security

crikex implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the crikex servers, ensuring that your login credentials, payment details, and personal information are encrypted in transit.
• Encrypted data storage for sensitive fields including passwords (stored as salted hashes, never in plain text), KYC documents, and financial transaction records.
• Access controls and role-based permissions to ensure that only authorised staff members with a legitimate need can access personal data, and that access is logged and auditable.
• Regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses in our infrastructure.
• Incident response procedures that ensure any confirmed personal data breach is assessed, contained, and — where legally required — reported to the relevant authority and affected players within the required timeframe.

Notwithstanding these measures, no method of internet transmission or electronic storage is one hundred percent secure. Players are also responsible for keeping their own login credentials secure and for using strong, unique passwords for their crikex account.

10. Cookies & Tracking Technologies

crikex uses cookies and related technologies to enhance your experience on the platform, maintain the security of your session, and understand how players interact with our features. The following types of cookies may be set when you use crikex:

10.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, remember your account preferences within a session, and enable core security features such as CSRF protection. These cookies cannot be disabled without significantly impairing your ability to use the platform.

10.2 Functional Cookies

These cookies remember your settings and preferences across sessions — for example, your preferred game lobby view, last-used payment method category, or responsible gaming reminder settings. Disabling functional cookies may reduce the convenience of using the platform.

10.3 Analytics Cookies

crikex uses first-party analytics to collect aggregated, anonymised data about how players navigate and interact with the platform. This data is used solely to improve the platform and is not linked to any identifiable individual. We do not currently use third-party analytics networks such as Google Analytics on the crikex platform.

10.4 Security Cookies

These cookies store session tokens, device fingerprint components, and fraud detection signals to help us identify suspicious login attempts, detect account takeovers, and prevent automated abuse of the platform.

You may manage cookies through your browser settings. Please note that disabling strictly necessary or security cookies may prevent you from logging in or using certain features of the crikex platform.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by crikex:

• Right of Access: You may request a copy of the personal data that crikex holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain information directly via your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain certain data for legal, regulatory, or fraud prevention purposes even following such a request, as described in Section 8.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is disputed or while an objection is being considered.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will assess your objection and cease processing unless we have compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as for direct marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing. To opt out of marketing communications, contact [email protected] or use the unsubscribe mechanism in any marketing email.

To exercise any of the rights listed above, please contact our support team via live chat or at [email protected]. We will acknowledge your request within seventy-two (72) hours and aim to respond substantively within thirty (30) calendar days. In complex cases, this period may be extended by an additional thirty (30) days, of which you will be informed.

12. Minors & Age Verification

crikex is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process includes age verification steps, and we may request supporting identity documents to confirm that a player meets the minimum age requirement.

If we become aware that personal data has been collected from an individual who is under 18 years of age, we will take immediate steps to close that account, delete the associated personal data to the extent not required for legal or fraud prevention purposes, and — where applicable — return any deposited funds to the payment source.

Parents or guardians who believe that a minor may have registered on crikex are encouraged to contact us immediately at [email protected] so that we can investigate and act without delay.

13. Changes to This Policy

crikex reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the features of the platform. When we make material changes to this Policy, we will notify registered players via a platform notification or email to the address on file, and we will update the effective date displayed at the top of this page.

Your continued use of the crikex platform following the notification of any change constitutes your acknowledgment and acceptance of the revised Policy. If you do not agree with the revised Policy, you may request account closure as described in our Terms & Conditions. We encourage you to review this page periodically to remain informed of how your data is being handled.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by crikex, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the crikex platform. Our support agents are based on Bangladesh Standard Time (BST, UTC+6).
• Email: [email protected] — We aim to acknowledge all privacy-related email enquiries within 72 hours and to provide a full response within 30 calendar days.

Please include the words "Privacy Request" in the subject line of any email relating to a data rights request, along with your registered username and a description of your request, to help us route and process it as efficiently as possible.